Shipping policy
Delivery Policy
Delivery Policy 📦
Hello, thank you for shopping at [MOORWISP]. ❤️
We hope that you will have a pleasant experience from checkout to receiving the goods. Please take a moment to read the delivery policy below. If you have any questions, please feel free to contact us at moorwisp@outlook.com at any time. ??
? Free delivery
All orders worldwide are eligible for free delivery! ??
⏱️ Order processing time
All orders will be processed and ready for shipment within 1-3 working days (excluding weekends and public holidays) after you place your order. ? Delivery origin and delivery time ? Delivery to all countries:
Delivery address: Building D, 2nd Floor, Ou Lan Cosmetics, Dongyang City, Zhejiang Province, China
Estimated delivery time: 10-15 working days after processing.
Please note that the above is an estimated delivery time and is not guaranteed. Sometimes, the logistics provider may experience delays due to uncontrollable factors.
⚠️ Delivery precautions and potential risks
We do our best to ensure smooth delivery, but there may still be situations beyond our direct control. Please pay attention to the following points: ? Customs and Import Taxes: For international orders sent from China, you may be required to pay import duties and taxes. These fees are borne by the recipient and are not included in the price of the goods or the shipping cost. We cannot control these fees and cannot predict the exact amount. ? Address Accuracy: Please carefully verify your delivery address before placing the order! We will not be responsible for any loss or delay of the order caused by incorrect or incomplete addresses provided by the customer. ? Transportation delay: Although we provide estimated times, the actual transportation time may be affected by factors such as weather, customs clearance, holidays, or the backlog of the carrier. In such cases, please be patient and understanding! ??
? Package lost or damaged: If your shipping information shows that the package has been delivered, but you haven't received it yet, please contact your local post office or neighbor first. If you have any questions about the lost or damaged package, please immediately send an email to moorwisp@outlook.com and attach your order number. We will do our best to assist you in finding your order! ??
? Do you need to contact us?
Your satisfaction is our top priority! If you have any questions about your order or our delivery policy, please feel free to contact us at moorwisp@outlook.com at any time.
Wish you a pleasant shopping experience! ✨
[MOORWISP] Team